Alliance Forums / General Support / Merchant Support

List Pay

pukka — Thu, 04 Oct 2007 11:48:02 GMT

I have only tried it with a small sample but List pay has the potential to be really speed up our data entry. There are two things that are making it not very helpful to us:

1. The ordering of the transactions. Is it random? Ordered on some internal ID? How about doing it the same way the storage page works - alphabetically on Friendly name?

2. In my test transaction with two payments, one of them failed. It didn't say why nor any suggestion on how to correct it leaving me to enter it by hand. How about a more verbose error message?

#1 is the deal breaker; #2 (assuming it happens rarely) is a nice-to-have although from a usability perspective it's considered a "critical" flaw.

Thanks,

Brian

E-Mail Notification

sscruise — Thu, 17 Jan 2008 09:06:57 GMT

Your sales literature says we can now get e-mail notification the day before recurring transactions are processed, as well our customers. Yet I cannot find this feature anywhere in the application.

Is this feature available ?

List Pay

sscruise — Thu, 03 May 2007 13:34:13 GMT

Everytime I try to use the listpay feature it returns an error messagee, refereeing to a problem with the formatting of the entry amount. This has gone on for months.

Is this feature going to be fixed ?

Scheduled Maintenance

Paul — Sat, 10 Feb 2007 17:06:35 GMT

Email Notices were sent that the system will be undergoing maintenance on February 10, 2007 from 1700 to 2000 (5pm to 8pm) and services may be intermittantly slow or unavailable during that time.

If you have been affected by this maintenance and did not receive notification please let us know here, email us at support@allianceach.com, or call during customer service hours on Monday to update your email information.

Change Submerchant

sscruise — Fri, 02 Feb 2007 12:08:00 GMT

Is there a way to change the submerchant number of a stored transaction, other then simply deleting and re-entering ?

New buttons / links in Gateway

CheckCare — Thu, 11 Jan 2007 13:43:51 GMT

Hello

Our merchants are calling us asking what the new button / link features do in the Gateway. They also are asking us for a list of all additional features added recently. Would you please send us documentation for our binders to keep us current on the Gateway?

Thanks,

Patti

CheckCare Enterprises

Parse non-numeric numbers out of "Amount" fields

pukka — Fri, 20 Oct 2006 16:18:31 GMT

I've got non-techie staff that initiate direct deposits. It would be nice if the Amount field in the gateway would strip the $ instead of telling users they have an invalid amount. Same thing with commas, if they're not allowed.

Current batch excludes held transactions

pukka — Wed, 05 Jul 2006 14:47:33 GMT

The current batch report excludes transactions put on hold as a result of the balance being over our threshold. It would be useful if either a) they were included so we can review the complete status of the batch or b) the various statuses were optional so we could include them. We frequently want to compare the overall size of the batch to what we expect it to be and without the on hold transactions we can't see them all.

Brian

Stored Transactions

sscruise — Thu, 01 Jun 2006 12:27:02 GMT

We can no longer use our stored transactions with the new system. Shouldn't this have been tested and made working before the change over ?

After the Conversion

Paul — Sat, 27 May 2006 19:04:29 GMT

The conversion was completed and client login ability returned as anticipated. Merchant support will be available by phone on Monday, but email and the Support Forums will be monitored the rest of the weekend.

Please feel free to post here if you need assistance or just have a question about the differences.

And remember, you can still schedule training by clicking here if you haven't trained yet or would like to sit through it again.

Can't Edit Stored Transactions

sscruise — Fri, 02 Jun 2006 07:17:19 GMT

Upon editing stored transactions, the stored transaction remains the same and the changes are not saved. The only work around is to delete the old saved transaction and create a new.

More errors - transaction export

pukka — Sun, 04 Jun 2006 20:35:49 GMT

[color=#ff0000]System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: MerchantCode : MSR BOA does not map to a Merchant. at services.Merchant.Get_MerchantID_From_MerchantCode(String cMerchantCode) --- End of inner exception stack trace ---[/color]

This is simply entering the transaction export screen. Not actually submitting anything.

Stored transactions still not working as of Sunday 6/4

pukka — Sun, 04 Jun 2006 20:26:19 GMT

[color=#ff0000]System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Security Exception: You are not authorized to perform this activity. at services.MerchantActivity_Service.Create_Transaction_From_StoredTransaction_NEWPipeLine(Int32 cMerchantID, Int32 cScheduleID, Decimal cAmount, DateTime cDateEffective, String cMemo) --- End of inner exception stack trace ---
[/color]

Firstly, this whole submerchant issue with our stored transactions is not clear nor very easy to navigate. Having found our stored transactions, we can not submit them. I have added permissions to the submerchant in question in order to submit stored transactions but I still receive the error above. I see you posted to sscruise that a new release was to go live two days ago. I have not seen any posts yet indicating that it has indeed gone live nor that the problem is fixed. The online help now seems to be gone from the site as well.

I'd be curious to hear if any usability audits were performed on this new release. With the heavy reliance on .net postback javascript, we can no longer open up links in new tabs/windows successfully. This is inconvenient at best.

I see in your response to sscruise that you indicated substantial testing was performed prior to putting this version live. Working in the internet application industry, I can appreciate when bugs make it into final releases. It does seem unacceptable that such a straightforward workflow such as "login -> storage -> submit stored transaction" does not work out of the box.

These are customer payments we're talking about; flexibility in delivery is not an option.

Brian

Figuring out my deposits

Sensei01 — Thu, 01 Dec 2005 21:40:34 GMT

I know what fees I am supposed to pay, and I know how much I send in.

I cant ever seem to get my bank deposits and to match my math.

Is ther a report that tells me how much you keep out of each days money?

Support staff regular hours

Paul — Wed, 23 Nov 2005 19:51:29 GMT

This forum is monitored full time from 6:30am to 6:00pm Pacific Time on banking days by our support staff. If you post outside of those hours, you may receive a reply before the following business day but we cannot guarantee it.